D32 Expert Webinar: Average to Outstanding: Elevating Customer Experience for Lasting Business Growth

Average to Outstanding: Elevating Customer Experience for Lasting Business Growth

In this webinar, Anne Venaille will share how small details can create memorable moments that turn customers into loyal advocates.  She will also look at the gaps in a customer journey to improve client retention and how personalised engagement will keep clients coming back and also referring others. 

3 Main Outcomes/Learnings: 

• The Difference Between Good and Great Service Experiences
• Identifying and Improving Weak Points in the Client Journey
• Simple, Effective Ways to Engage Clients and Build Loyalty

About the Expert: 

Anne Venaille, previously owning businesses in the retail and hospitality industries, saw firsthand that many businesses fail to understand the difference between customer service and customer experience. Also, with a background in accounting and a passion for numbers, Anne recognised the power of silent customers—the ones who can make or break a business. This led her to specialise in undercover customer investigations, where she helps businesses uncover the truth behind their customer experiences.

She works with clients ranging from large businesses with numerous locations and extensive staff, to solo entrepreneurs wanting to understand how they stand amongst their competitors. Through feedback from her undercover customers, Anne is able to deliver actionable insights thus helping businesses improve service, create memorable experiences, and drive growth through loyalty.

Anne is committed to helping businesses exceed customer expectations, stand out from competitors, and thrive.