D32 Expert Webinar:Winning & Keeping High-Value Clients

Winning & Keeping High-Value Clients 

Winning and keeping high-value clients isn’t just about what you offer — it’s about how your customers experience your brand at every touchpoint. 

In this session, we’ll explore the hidden messages your service might be sending, how that impacts loyalty, and what your competitors may be doing better (without you realising). 

If you want your brand to speak clearly, consistently, and irresistibly to your ideal clients — this is for you. 

3 Main Outcomes/Learnings: 

• Discover how to align every customer interaction with your brand promise — so clients experience what you say you deliver. 

• Uncover hidden service gaps and learn how they silently shape client loyalty (or drive them away). 

• Learn how to ethically assess your competitors to stay one step ahead and keep clients choosing you over others. 

About the Expert: 

Anne Venaille, previously owning businesses in the retail and hospitality industries, saw firsthand that many businesses fail to understand the difference between customer service and customer experience. Also, with a background in accounting and a passion for numbers, Anne recognised the power of silent customers—the ones who can make or break a business. This led her to specialise in undercover customer investigations, where she helps businesses uncover the truth behind their customer experiences.

She works with clients ranging from large businesses with numerous locations and extensive staff, to solo entrepreneurs wanting to understand how they stand amongst their competitors. Through feedback from her undercover customers, Anne is able to deliver actionable insights thus helping businesses improve service, create memorable experiences, and drive growth through loyalty.

Anne is committed to helping businesses exceed customer expectations, stand out from competitors, and thrive.