InsurTech Connect Event - Auckland

Improving the customer experience

Join this in-person event to hear different perspectives on how to positively change consumer expectations.

Can’t make it in person? You can also join the discussion via Zoom.

The application of data and digital solutions promises much in the way of improved customer satisfaction and reduced churn for insurers and brokers. At InsurTechNZ’s Member Connect event on 5th May, a panel discussion will discuss best practice UX discovery techniques within an insurance setting and how technology is positively impacting the customer experience during the claims process. We’ll also hear what the research says consumers want from brands.

With thanks to our speakers:

Jeff Pryde, Country Head at Claim Central Consolidated
Jaz Wilkinson, Chief Experience Officer at Sentro
Paul Barton, Founder & Managing Director of Bounce Insurance
Tim Cullinane, Director of Pilgrim CX.

Event Details:

Time: 5.30pm - 7pm
Panel starts at 5:45 - Online will start at 5:45
Cost: Physical: Free for members ($25 for non-members) / Online: Free for all.

In-person registrations and networking from 5.30pm.
The panel begins at 5.45pm until approximately 6.30pm, followed by networking.

COVID-19: We operate in accordance with the Covid Protection Framework. Due to the possibility of ongoing uncertainty around government regulations on mass gatherings in response to COVID-19 at any particular time or region, the organisers may determine to postpone the event or run the event online and On-Demand only. By registering for this event, you acknowledge and accept this possibility. Any paid tickets will be refunded in full if this occurs.

Contact the host of Improving the customer experience