De-Escalation & Trauma Response Basics - Afternoon

Free Face to Face Training Sessions

•Responding when guests are angry or emotional

•Spotting when to Intervene

•Hints and Tips – What to say and Do

•Role-Play and Case Study Practice

•Keeping Yourself and others safe

These sessions are FREE for Volunteers at the Toowoomba Winter Shelter, and are not open to other members of the general public, or guests of the Shelter. 

What to wear/Bring : Wear warm, comfortable clothes, and flat-enclosed shoes - bring a pen and paper, and your phone.  

This Ticket is for Session 2  : 1pm - 4pm Sunday 21st May 2023

at Step by Step Training - 114 Nelson St, Middle Ridge Qld 4350