In 2025, the Workforce Reference Group, comprising of Housing and Homelessness sector practitioners from across Tasmania—held a planning day to prioritise training for the next two years, based on feedback gathered from the sector.

Feedback highlighted a need for de-escalation training across the sector. In response, Shelter Tas is pleased to offer a De-escalation Techniques (Introduction) online MS Teams training sessions on Wednesday 28th October 2026, 09:00am – 12:00pm.

The training will be facilitated by Marissa Zawadzky from Resolution Education, Marissa comes highly recommended through QShelter.

This is a new session that hasn’t be offered before through Shelter Tas.

The July Course has sold out. Due to strong demand, an additional course has been scheduled for October.

De-escalation Techniques (Introduction) Online Zoom training sessions

About the Training

Occupational aggression, be it physical or verbal, has become a global problem in work settings and occupational groups. The incidence of confrontational situations has gained momentum in recent years and is now a priority concern for most workplaces with a service-oriented environment.

Workers in homelessness and housing are managing more distress and aggression amongst the people we support as the housing crisis worsens. Workers benefit from gaining more skills to de-escalate someone in a Trauma-Informed way.

These conflictive situations can occur in a number of settings within the workplace. Either internally such as face-to-face, telephone or email communication, or externally when offsite working in the community.

This training covers settings and scenarios relevant to your current work and provides staff with the necessary toolkit to manage confrontation and aggressive behaviours. The aim of the training is to prevent any situation from escalating to physical interaction.

Optional: When registering please send through a de-identified incident report so trainers can tailor the training to the audience.

About the trainer:

Marissa is an accomplished professional with significant experience in designing and delivering training, coaching, and capability development programs. Skilled at establishing strong stakeholder relationships and fostering organisational learning cultures, Marissa brings proven expertise in adult learning principles, performance coaching, and team leadership to drive measurable business outcomes.

Committed to delivering effective solutions that build capability and enhance customer and employee engagement across diverse settings and audiences.

Other information:

Shelter Tas will follow up with participants after the session to explore the possibility of scheduling an Advanced De-escalation Training course in Campbell Town.

This advanced session builds on the introductory training, offering deeper insights and practical strategies for de-escalation. It will cover a range of topics including spatial awareness, setting boundaries, and frameworks for managing unacceptable behaviour. The training is highly interactive, with real-life scenarios tailored to the challenges you face in your day-to-day work.

The course will address a variety of situations, with trainers well-briefed on the current issues frontline workers are navigating in the context of the housing crisis.

Session method: Online MS Teams

Requirements: It’s preferred that participants join on a device with microphone and camera access, and that the camera is turned on if possible.

More information: Participants will be emailed a MS Teams link 5 days prior to the training session. If you have any further questions, please email Trish at training@sheltertas.org.au

Eligibility and Available Places

Places are subsidised and exclusively available for employees of eligible Shelter Tas member organisations, Specialist Homelessness Services and Community Housing Providers. Total numbers at each session will be strictly capped at 25 in order to ensure quality of training.

Contact the host of De-escalation Techniques (Introduction) Online MS Teams Training Session

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