About this workshop

Challenging conversations and escalating behaviour are part of everyday life at work, in the community, and even at home.

When calm doesn’t work and emotions run high, you need real tools that help you respond with confidence instead of freezing or inflaming the situation.

This practical, hands-on workshop gives you skills you can use straight away to handle conflict, stay grounded, and restore relationships when things get tense.

What you’ll learn

Spotting the Signs

Early warning signals before situations escalate
Reading body language and emotional cues
Recognising your own stress responses

In-the-Moment Tools

Practical techniques for heated conversations
Voice, tone, and positioning that calm, not inflame
What to say (and not say) when things get tense
Setting boundaries while still showing respect

Recovery and Restoration

Debriefing after difficult encounters
Rebuilding trust and relationships
Supporting others after a tough moment
Simple follow-up strategies that work

Who is this for?

This workshop is for anyone who deals with:

Difficult conversations at work, home, or in the community
Escalating behaviour in high-stress situations
Supporting colleagues, friends, or whānau after tough moments
Managing conflict while keeping relationships intact

Whether you’re in a frontline role, leading a team, working with clients or customers, or simply wanting to grow your own confidence, this is for you.

What you’ll gain

Confidence under pressure, when it matters most
A shared language and toolkit you can use with others
Cultural responsiveness that honours all voices
Practical skills you can apply immediately

Dates & Times

📍 Invercargill

Monday 13 October 2025
▸ 9:00am – 12:00pm
▸ 1:00pm – 4:00pm

Why Tuia Connect?

Because people and connection come first.

Our facilitators bring lived experience across education, police, frontline leadership, and community development. We know what it’s like when things heat up and how to bring the temperature back down.

We create safe, brave spaces where learning sticks. We weave people and purpose together to create lasting impact.

Investment

💲 375
🎟 Choose the date and time that works best for you.

Ready to join us?

Secure your spot today. Places are limited.

📧 ilona@tuiaconnect.co.nz
🌐 www.tuiaconnect.co.nz

Contact the host of De-escalation in Action