Dealing With Difficult Behaviours Training Outline

Learn Proactive Methods of Dealing With Bad Behaviour

The first question of addressing bad behaviour is always how to prevent it from taking place. On your team’s level, that means being able to keep an atmosphere of mutual respect and the ability to adapt to certain changes and new faces. One common reason why bad behaviour often leads to employee attrition is the fact that some employees feel excluded on the very first day. Of course, new employees tend to do everything they can to integrate, but as mentioned, there must always be an emphasis on mutual respect. Aside from that, because of the multiple perspectives that come with a vibrant workplace, tenured employees can also have conflicting ideas and end up spreading negative vibes. With these examples in mind, managements and teams need to be able to navigate between internal office politics, integration and diversity. This training course will help you accomplish this discussing scenarios and various ways to proactively prevent bad behaviour.

Learn the Ramifications of Attitude

Within all ranks of the workplace, there are certain rules to be upheld and certain standards to be met when it comes to attitude. The problem with the latter, however, is that some attitudes tend to promote bad behaviour without other people even knowing it. For example, having an apathetic team member may not seem much, but when this attitude starts to spread across teammates, it can create very serious problems for your team’s productivity and general ability to accomplish company-wide goals. As such, professionals must be able to know how their attitudes can affect the general work ethics of teams and even entire hierarchies within the company. Accordingly, Dealing With Difficult Behaviours training course will devote considerable time on discussing the ramifications of certain behaviours and what steps can be taken to further promote good behaviour.

Know the Basics of Anger Management

As mentioned before, bad behaviour never affects just one person. Often, the behaviour of one person can have huge ramifications for your company and your team. For example, if a teammate tends to answer questions from a newly-hired employee too vaguely or intentionally tries to pass them off to other teammates in an effort to generally avoid conversation, frustration can start to build-up all across the team. The new employee’s learning experience might be affected and other teammates might worry about how much taking too much questions can affect their workload. Worse yet, this stressful situation might lead into arguments and workplace unrest, leading to a heavy decline of morale levels or even worse, destruction of a company’s reputation. Therefore, it is important for professionals to learn the basics of anger management to help them keep a cool head even as stressful scenarios start to come into play.

Learn How to Change Attitudes within the Workplace

Knowing how to prevent bad behaviour is one thing, but knowing how to change people’s attitudes is another. The ultimate goal of any workplace is equality of opportunity and diversity, which means being able to integrate other people into the workplace despite their own individual quirks and dispositions. For example, some professionals may be more inclined to work alone and can thus seem antisocial, while others may tend to feel more insecure with their progress and so become competitive to a fault. These individual quirks can prevent entire teams from forming up and creating a united front against any problem that they may encounter. As such, part of this training course’s goal is to provide teams with the tools they need to be able to change the attitudes of others, ensuring a more harmonious workplace capable of high levels of productivity.

Learn How to Make Angry Customers Change Their Minds

The bane of any sales professional is an angry customer. Sometimes, it can be a factor in their individual decision to resign from their posts or otherwise produce lower quality work. Some of them might even develop depression throughout the process and can have their self-esteem permanently damaged as a result. However, there are actually lots of methods which can help them manage the stress of dealing with angry customers. Even better, some of them are argumentative and conversational tools which can, with proper execution and timing, turn the most objectionable customer into a loyal one, willing to brag about the merits of your product and your amazing customer service. Our training course will discuss such methods in order to help employees develop more resilience under considerable strain and even dictate the flow of any conversation. Participants can even try these methods against themselves and their trainers to test their effectiveness which, we guarantee, is absolute.