Imagine yourself resolving workplace conflicts with others without creating negativity or damaging your relationships. In fact, picture yourself benefiting from confrontation because you can now manage difficult people and situations with ease. After attending the Dealing With Difficult People in the Workplace training course with PD Training you’ll be empowered to better manage difficult people and situations.

In this life-changing course you'll learn how to discover the root causes of conflict, how certain behaviours impact others and learn specific strategies to deal with difficult people in an appropriate manner. Whether it’s a conflict involving customers, staff or management, you’ll be equipped with the tools and techniques to approach others, reach a resolution and prevent further issues going forward. This training course provides you with an opportunity to plan and practice your situational management skills so you feel empowered to handle any workplace conflict.

This enlightening personal development course is available in Brisbane, Sydney, Melbourne, Adelaide, Canberra, Parramatta and Perth, or via instructor-led training online.

Learning Outcomes

Identify root causes of difficult behaviour
How to approach and manage difficult people
Understand particular types of Behaviour
How to deal with Passive and Aggressive Behaviour
Dealing with workplace conflicts
Recognise different attitudes
Handle stressful situation

Course Outline

Dealing With Difficult People in the Workplace - Lesson 1

The Three Ds

Welcome
What do we find challenging about others?
Diversity, Divergence and Division
The Relationship Spectrum
Reflection

Dealing With Difficult People in the Workplace - Lesson 2

It all starts with me

My Profile
My Response
Reflection

Dealing With Difficult People in the Workplace - Lesson 3

Communication is Key

Dealing with Passive and Aggressive Behaviour
Responding Assertively
Reflection

Dealing With Difficult People in the Workplace - Lesson 4

Dealing with Particular Behaviours

Bullies
Discrimination
Gossips
Dealing with Particular Types of Behaviour
Reflection

Dealing With Difficult People in the Workplace - Lesson 5

Reasonable and Unreasonable Managers

Reasonable Management Action
Emotional Intelligence and Difficult Managers
Reflection

Dealing With Difficult People in the Workplace - Lesson 6

Self-Preservation

Monitoring signs of stress
Allies and Mentors
Tips for Dealing with Challenging People
Reflection

Dealing With Difficult People in the Workplace - Lesson 7

Reflections

Create an Action Plan