Dealing with Difficult People Training Outline

How their attitudes and actions impact others

Do you know what makes a person difficult? If you would like to know, our trainers will be able to provide you with more information on what makes a person difficult to deal with, how they are commonly perceived, and how to work with, instead of against, their attitudes and actions at the workplace. Since how we act and react unquestionably impacts others, our trainers will provide both perspectives to participants so that you may be able to act in the appropriate manner no matter what situation you may find yourself in.

New and effective techniques for dealing with difficult people

It can be especially difficult to deal with difficult people without the proper training and knowledge of techniques. In this section the standard techniques that can be used to deal with difficult people will be discussed. We will also discuss advanced skills based on the new psychological techniques that researchers have developed through their studies.

Coping strategies for dealing with difficult people and difficult situations

Finding ways to deal with difficult people can be comparatively easy compared to coping with the stresses that these people can cause to your personal life. Our experienced trainers will be able to provide you with coping strategies so that you, in turn, will be able to block out all the negative effects that dealing with difficult people can bring and ultimately be able to positively impact your own attitude and outlook.

How to identify times when they have the right to walk away from a difficult situation

There are times that one must walk away from a difficult situation or risk making things worse. Learning how to identify the right time and how to act effectively and professionally when that time comes can mean the difference between adding fuel to the fire and diffusing a difficult situation with elegance and grace.

Techniques for Managing and Dealing with Anger

Anger can be a difficult thing to control and can be dangerous and destructive if not kept in check. This is why anger management is such a crucial and integral part of dealing with difficult people. In this part of the course, a short session will be devoted to anger management training. Information and training on the different techniques for dealing with anger will be discussed here.