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Dealing with People in Difficult Situations

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Event description

Dealing with People in Difficult Situations

Presented by Lifeline, this course provides participants with fundamental skills to deal with people who are displaying difficult behaviour.

This intensive course equips people with the skills needed to de-escalate difficult situations as they arise, and most importantly, the value of boundary setting and self-care.

Key Outcomes;

  • Developing trusting relationships.
  • Resolving (terminating) situations at an appropriate time.
  • Basic Mental Health Awareness.
  • De-escalating situations with significant emotion or crisis.

Light lunch will be provided to participants during this session. Please ensure you have provided your dietary requirements

*You may only register up to 2 participants per booking. If a training session has reached the maximum number of participants please contact CPLE to be placed on a waitlist *

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Refund policy

CPLE reserves the right to cancel or postpone a training session. If an event is cancelled, we will advise you as soon as possible and offer you an alternative training session if available or you can request a full refund. If you are unable to attend a training session, a substitute participant is welcome to attend in your place, please contact CPLE to advise of these name changes. If you wish to cancel your registration, written notice is required at least 7 working days prior to the date of the training session. A full refund will then be provided. No refunds will be given for cancellations of less than 7 working days.