Dealing with People in Difficult Situations

Dealing with People in Difficult Situations

Presented by Lifeline, this course provides participants with fundamental skills to deal with people who are displaying difficult behaviour.

This intensive course equips people with the skills needed to de-escalate difficult situations as they arise, and most importantly, the value of boundary setting and self-care.

Key Outcomes;

• Developing trusting relationships.
• Resolving (terminating) situations at an appropriate time.
• Basic Mental Health Awareness.
• De-escalating situations with significant emotion or crisis.

Light lunch will be provided to participants during this session. Please ensure you have provided your dietary requirements

*You may only register up to 2 participants per booking. If a training session has reached the maximum number of participants please contact CPLE to be placed on a waitlist cple@commsatwork.org *