Deloitte presents: AI-driven Contact Centre of the Future

Discover the Future of Customer Service with Deloitte and AWS

Join us for an engaging in-person breakfast event as we introduce Deloitte’s cutting-edge AI-Driven Contact Centre powered by Amazon Connect. Experience firsthand how AI is transforming customer service through exclusive insights from Deloitte, AWS experts, and our valued customers, topped off with a live demonstration.

Explore the revolutionary impact of AI on Contact Centre's and discover how it can elevate your business operations. Learn how AI boosts efficiency, enhances customer satisfaction, opens new revenue streams, and proves cost-effective.

Speakers:

AI Driven Contact Centre – Kylie Bryant, Deloitte Partner

Demo – Tariq Shaikh, Deloitte Senior Specialist Lead

Fireside Panel discussion:

Moderator – Damian Harvey, Deloitte Partner and AWS Practice Lead

Panelist - Erin Ruston, Tower Insurance, Head of Performance, Governance and Projects

Panelist – Francis McGregor-Macdonald, AWS, Head of Technology - Data & AI ANZ

Panelist – Jon Irick, Deloitte, UX/CX Designer