Deloitte presents: ServiceNow Agentic AI – Elevate your customer experience

Imagine you’re a major insurance provider needing to capture information from your customers about a claim. How do you get the right context-aware information without time consuming and expensive follow up?

This Deloitte-hosted online and in-person event shares how ServiceNow’s Agentic AI can help by improving the accuracy of customer information, reducing process inefficiencies and errors.

In this session we will cover:

• An overview and live demo of our ServiceNow store app which was the first Agentic AI app to be certified by ServiceNow
• Discussion on Gen AI trends in ServiceNow
• Opportunity to ask questions around use cases and functionality

Streamline Your Claims Process with ServiceNow’s Agentic AI

Imagine you're an insurance provider needing precise, context-aware information from customers about a claim. How can you gather this efficiently without costly follow-ups?

Join us - either in person or online - to discover how ServiceNow’s Agentic AI can improve the accuracy of customer data while reducing inefficiencies and errors.

In this session, you'll experience:

• A live overview and demonstration of our ServiceNow store app, the first Agentic AI app certified by ServiceNow.
• Insights into the latest generative AI trends within the ServiceNow ecosystem.
• A Q&A session for you to explore use cases and functionality.

Don’t miss the chance to learn how to enhance your claims process effectively!

Speakers: 

Mark Harrison (CITPNZ) is a ServiceNow Certified Master Architect, Gen AI specialist, and author of the Deloitte Enterprise Service Management Framework. He has designed several Certified Store Apps, including Customer Experience Assistant (the first Agentic AI app to be certified on the store), and ConnectQuick integration framework, as well as leading client solutions including: Gen AI for IT Service Management, ACC claim calculations, Enterprise Asset Management, and Hazardous Waste Tracking: winning the Reseller Award for Digital Transformation in 2021.

Latika Moghe is a Manager in our Wellington ServiceNow practice and Delivery Lead for the Customer Experience Assistant app. She is a ServiceNow certified System admin, application developer, ITOM – Discovery and HRSD. She has over 10 years’ experience, focused on clients in ServiceNow implementations.