Deloitte Presents: The Plug-and-Play myth - Uncovering the hidden costs of off-the-shelf software

Join us for The Plug-and-Play myth: Uncovering the hidden costs of off-the-shelf software to discover how prioritising the human element transforms costly “shelfware” into highly adopted solutions that deliver true business value.

Off-the-shelf digital solutions often promise a fast, cost-effective path to modernisation, however, the initial price tag rarely reflects the true costs of a fully adopted solution. 

Have you ever invested in a top-tier platform, only to watch your team revert to their old spreadsheets? Why do “plug-and-play” tools so often turn into abandoned shelfware?

This session will bring together business leaders, decision‑makers, product owners, platform teams, and delivery roles to reflect and learn how to integrate design thinking and user experience (UX) processes before and during implementation to ensure off-the-shelf tools align with actual human behaviours within their organisation. 

This event will focus on the Techweek pillars of Life and Governance, considering how New Zealand organisations can use technology to make work easier, while ensuring responsible usage. 

What to expect:

• Discussion grounded in real‑world “plug-and-play” delivery scenarios

• Facilitated conversation across roles and perspectives

• Opportunities to connect with peers facing similar challenges