Join us for an online training workshop exploring Design Thinking.
From the process and underlying mindset to a variety of tools and repeatable techniques, this 2-day workshop will change the way you approach problem solving, research, ideation and experimentation in your workplace and beyond.

Aimed at professionals across roles and industries, Design Thinking for Innovation mixes theoretical foundations, real-life case studies, and hands-on activities for a comprehensive learning experience.

The workshop occurs on 2 consecutive Fridays, plus an additional 1h of personal coaching with the facilitator.

Schedule:

DAY 1 - FRIDAY 9 SEP
Morning session • 8:30-12:00

Setting the scene
The Design Thinking process
The underlying mindset
Empathy and research

Afternoon session • 1:00-4:30

Definition & reframing
System mapping
Persona mapping
Journey mapping
Service Blueprinting

DAY 2 - FRIDAY 16 SEP

Morning session • 8:30-12:00

Ideation techniques
Co-design
Prioritisation tools & techniques

Afternoon session • 1:00-4:30

Prototyping methods
Usability testing
The art of facilitation

1:1 Follow-up session (optional)

1h individual coaching follow-up session (on request)
We will be discussing further applications of Design Thinking in the context of your work

About your instructor

Phil Delalande has delivered award-winning work in Healthcare, Mining, Finance, Education, AgTech and more. He is a thought-leader, an expert facilitator, a public speaker and an educator. Phil has over 15 years experience across industries as a Designer (UX, Strategic Design, Transformation), and 10 years of teaching in secondary and post-secondary environments under his hat (University of Lille3, UPPA, Curtin, ECU).
He is a previous Principal Consultant at Telstra Purple and Head of UX at Moodle, now working as an independent consultant and an advisor.

What to expect

We'll be using Zoom (subject to change) and will be collaborating on a Miro board provided by your instructor on the day. Don't worry if you have never worked with any, you will be brought up to speed and mastering both in no time!

Cancellation policy

Symphonia reserves the right to cancel a program with FULL refund including Humanitix fees until 5 days before program starts.
Participant cancellations will have no refund on Humanitix fees.

120% Tax rebate

Your employer might want to know small Businesses (<50M turnover) are eligible to a whopping 120% tax rebate on training. More here.

Contact

Please email hello@symphonia.net.au if you have any questions.

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A workshop for Intrapreneurs, Entrepreneurs, Business Analysts, Designers, Engineers, Product Managers, Product Owners, Change Managers, Human Resources Specialists...