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Designing to Delight: Embedding Customer Centricity into your Business

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Bettenay's - Margaret River Nougat Company
Cowaramup WA, Australia
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Experiential Travel Summit
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Event description

An interactive, hands-on workshop where participants will work through a series of principles and techniques on how they might embed customer-centric and experience thinking in their team members processes, systems and ways of working. This workshop will introduce new concepts like empathy mapping, design thinking and rapid prototyping.

Facilitated by Nate Sturcke (Skills of the Modern Age) 

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Bettenay's - Margaret River Nougat Company
Cowaramup WA, Australia
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Hosted by Experiential Travel Summit