Designing Your Customer Experience

Designing a product is one thing, designing all of the flows through your website, sales, onboarding, delivery, and retention is another. We will give you guidance to design your own customer experience directly in this session, so you leave with something you can actually act on. 

Key takeaways: 

• A hands on workshop guided to help you design your own customer experience
• CX principles to use for any stage of your customer experience design 
• A map of your customer experience at a high level that could be in detail depending on how far along you are in your current journey
• Useful for any stage in your start up. We will help you look at ways to uplift or design from scratch.

Brittany Fox, CEO and Co-Founder of Nevam CX

Brittany Fox is a digital transformation and customer experience SME. She has spent the last decade working across multiple marketing roles for brands like Gap, Oroton, Brooks Brothers, and Children's Cancer Institute before she moved to Deloitte where she designed and oversaw large transformation pieces for some of Australia's top brands. Earlier this year she started her own business building a technology that makes Viewing your customer experience automated, in real-time and in detail.  She also provides services to audit and uplift brands end to end customer journey.

A bit about Nevam CX

NEVAM CX is an enterprise platform that brings together every digital activity into one place. Visually. For the first time, every piece of content, across every channel can live in one place like a mind map of your customer experience. Making it finally possible to see your entire customer experience, find gaps, optimisations, and collaborate more effectively. 

EVENT DETAILS:

When: Wednesday, 11th of September 2024
Time: 12:00 PM - 1:00 PM AEST
Where: Tank Steam Labs, Level 8, 11 York Street
Cost: Free