Course Overview:

Emotional intelligence describes the ability to understand one’s own feelings. It also provides great insight on how emotion influences motivation and behavior. The concepts of Emotional Intelligence have been around since the early 20th century, but the term was first introduced by Wayne Payne in 1985.

With our Emotional Intelligence workshop you will gain a better understanding of self-management and self-awareness. This in turn will give you better insight and control over your actions and emotions. With a greater understanding of emotions you will experience a positive impact on your professional and personal lives.

Target Audience:

Anybody who is interested in learning Emotional intelligence Skills

Learning Objectives:

Understand Emotional Intelligence competency framework.

Assess and understand current Emotional Intelligence level.

Understand technique for being highly positive and energetic.

Understand how emotions can influence thoughts, goals, relationships, decision making ability, etc.

Understand the importance of high expectations and pressure and how to go through it.

Understand how to be an emotionally strong person, who can handle emotions.

Understand how to be a responsible person, who does not believe in blame/complain.

Understand techniques to develop your emotional intelligence on the job.

Agenda:

Module One: What is Emotional Intelligence?

Self-Management

Self Awareness

Self-Regulation

Self-Motivation

Empathy

Module Two: Four Skills in Emotional Intelligence

How to Accurately Perceive Emotions

Use Emotions to Facilitate Thinking

Understand Emotional Meanings

Manage Emotions

Module Three: Verbal Communication Skills

Focused Listening

Asking Questions

Communicating with Flexibility and Authenticity

Module Four: Non-Verbal Communication Skills

Body Language

The Signals You Send to Others

It’s Not What You Say, It’s How You Say It

Module Five: Social Management and Responsibility

Benefits of Emotional Intelligence

Articulate your Emotions Using Language.

Module Six: Tools to Regulate Your Emotions

Seeing the Other Side

Self-Management and Self Awareness

Giving in Without Giving Up

Module Seven: Gaining Control

Using Coping Thoughts

Using Relaxation Techniques

Bringing it All Together

Module Eight: Business Practices (I)

Understand Emotions and How to Manage Them in the Workplace

Role of Emotional Intelligence at Work

Disagreeing Constructively

Module Nine: Business Practices (II)

Optimism

Pessimism

The Balance Between Optimism & Pessimism

Module Ten: Making an Impact

Creating a Powerful First Impression

Assessing a Situation

Being Zealous without Being Offensive

Module Eleven: Wrapping Up

Words from the Wise

Review of Parking Lot

Lessons Learned

Completion of Action Plans and Evaluations

Prerequisites:

None

Course Materials:

Attendees will receive a course manual with presentation slides and reference materials.

Technical Requirements:

For eBooks:

Internet for downloading the eBook

Laptop, tablet, Smartphone, eReader (No Kindle)

Adobe DRM supported software (e.g. Digital Editions, Bluefire Reader)

eBook download and activation instructions