This session is designed for health professionals seeking to navigate difficult clinical conversations with greater confidence, clarity and compassion.

The challenge

Healthcare professionals are regularly required to communicate during emotionally charged, high-stakes situations where conversations can significantly impact patient outcomes, relationships and team dynamics.

Common challenges include:

Delivering difficult or distressing clinical information sensitively
Managing conflict with patients, families or colleagues
Maintaining empathy and professionalism under pressure
Setting professional boundaries in emotionally demanding environments
Navigating complex conversations while protecting psychological safety and trust

Our approach

Grounded in psychology, communication science and evidence-based clinical practice, this session focuses on practical frameworks that strengthen confidence, emotional regulation and communication effectiveness during difficult healthcare conversations.

What you’ll explore

Evidence-based frameworks for difficult clinical conversations
Strategies for delivering bad news with empathy and clarity
Communication techniques for managing conflict and emotional responses
Boundary-setting approaches for sustainable clinical practice
Emotional regulation and self-awareness under pressure
Practical tools for maintaining trust, professionalism and psychological safety

Who this is for

Health practitioners, nurses, allied health professionals, clinical leaders and healthcare teams navigating complex or emotionally demanding conversations within healthcare settings.

This is a practical communication and professional capability-focused session.

CPD eligibility

Every Limestone Group health program is structured to support AHPRA CPD requirements, including evidence of identified learning needs, learning objectives and documented reflection. Programs are designed to strengthen the professional and psychological capabilities that shape effective healthcare practice, including communication, leadership, ethical decision-making and wellbeing.

A certificate of completion is provided for your CPD portfolio and AHPRA audit record.

Contact the host of Difficult Conversations in Clinical Settings