Working with Deaf Clients in a Digital-First World (BSL/ISL CPD)

Working with Deaf Clients in a Digital-First World

Date: 25 October 2026
Time: 10:00–12:00

About this session

Digital services are not always designed with Deaf users in mind, creating new accessibility challenges that interpreters must understand and navigate. This session explores barriers within digital platforms, the limitations of AI and automated communication tools, and the evolving role of interpreters in supporting communication access.

Participants will be encouraged to critically examine how technology is shaping communication and accessibility within Deaf communities.

Learning Outcomes

By the end of this session, participants will be able to:

• Recognise common accessibility barriers within digital systems and platforms.

• Evaluate the limitations of AI and automated tools in supporting Deaf communication.

• Adapt their practice to better support communication access beyond traditional interpreting roles.

About the Trainer

Dionne Simpson has worked within the Deaf community for over 25 years and as a sign language interpreter for more than 20 years.

Known for her work with ITV SignPost and other high-profile interpreting assignments across the UK and Europe, she now specialises in digital accessibility and inclusive technology.

As Director of Diverse Digital Group CIC, Dionne supports organisations to develop ethical, accessible, and culturally competent digital services for Deaf, disabled, and other under-served communities.

Key Information

• CPD Points: 2 x Structured

• Trainer: Dionne Simpson - RSLI

• Language of Instruction: English

• Notetaker present: TBD

• Cameras on or off? On preferrably

• Active/Passive Participation? Either

• Recorded? No