Snowy Valleys Council is partnering with GetAboutAble to help businesses in the Snowy Valleys improve access and inclusion for people with disabilities.

Training will be delivered through online lunchtime training modules being delivered to Snowy Valleys Council businesses:

Module 1: Introduction to accessibility and inclusion

Builds awareness of what disability, access, and inclusion are through an interactive dialogue that encourages participants to reflect together to connect with the lived experience of people with disabilities, unpack their experiences to date of access and inclusion for customers, and introduce good practice examples. What is a Disability Action and Inclusion Plan?

When: Wednesday 8th May 12 - 1.30 pm

Module 2: How to provide good accessibility information

Why provide accessibility information? Share lived experience of the need for this information. Where to provide accessibility information? and How? What is good accessibility information?

When: Wednesday 15th May 12 - 1.30 pm

Module 3: Inclusive welcome and customer service

Importance of provision so have return customers. What is and How to deliver inclusive welcome and customer service? You will get an opportunity to pose questions on notice to people with lived experience of disability who will also share their experiences.

When: Wednesday 22nd May 12 - 1.30 pm

Webinar recordings will be made available for those who cannot make the session in person.

GetAboutAble is a leading Australian access and inclusion consultancy, increasing opportunities for people with disability (PWD) to actively engage in their community in various roles, including as consumers and employees. Founded in 2015 by Dr. Yasmine Gray, we work with tourism operators, government bodies, businesses, and community organisations to help them become more accessible and inclusive through a range of tailored consulting services, including Access and Inclusion Reviews, Disability Action and Inclusion Plan development, staff training programs and digital accessibility content. All GetAboutAble team members have significant lived experience of disability and represent a diverse range of access needs.

Contact the host of Disability Awareness Training - Module 3: Inclusive welcome and customer service