More dates

Disability Confidence - Customer Services

Share
 · 
Online Event
Host icon
NZ Disability Employers' Network
107 followers  ·  Contact host (Opens in new tab)
Add to calendar
 

Event description

Are your customer service teams equipped to provide inclusive customer support?

Join our training to boost your team’s confidence in delivering outstanding service to all customers.

Participants will learn how to confidently engage with disabled customers and understand the best practices for disabled people.

Discover the spectrum of disabilities and their prevalence in NZ society. Understand what the legal obligations are when serving customers with accessibility needs, and learn from feedback provided by the disability sector.

Master disability etiquette principles for serving customers with accessibility needs.

Get specific advice in the areas of:

  • Wheelchair users and other mobility impairments
  • Blind and low vision customers
  • Deaf/Hard of Hearing customers (including NZSL online dictionary)
  • Managing falls
  • Speech impairments
  • Cognitive impairments
  • Neurodiversity
  • Sensory overload
Powered by

Tickets for good, not greed Humanitix dedicates 100% of profits from booking fees to charity


Online Event