Duration: 1 Full Day (8 Hours)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, Snacks and beverages will be provided during the session

Course Overview:

This one-day foundational course provides a practical introduction to Microsoft Dynamics 365, a comprehensive platform that combines CRM and ERP capabilities to enhance business performance. You will explore key modules, understand core navigation, and learn how workflows and automation support daily operations. Through guided activities and real-world examples, the course demonstrates how Dynamics 365 improves customer engagement, streamlines processes, and supports data-driven decision-making across sales, service, operations, and analytics.

Learning Objectives

By the end of this course, you will be able to:

Understand the structure and purpose of Dynamics 365 CRM and ERP modules
Navigate the platform confidently and use essential features effectively
Manage data, records, and dashboards with clarity
Recognize how automation and workflows enhance business processes
Understand the role of integrations and the Power Platform
Apply best practices for efficient system usage and adoption
Identify how Dynamics 365 supports real-world business functions

Target Audience

IT professionals
Business analysts
CRM/ERP users and administrators

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Why Choose This Course

This course offers a clear and practical introduction to Dynamics 365, making it suitable for both technical and non-technical professionals. It simplifies complex CRM and ERP concepts, helping you quickly understand how different modules work together. With hands-on activities and real-world scenarios, you will gain the confidence to use the platform effectively. Whether you are new to Dynamics 365 or strengthening your foundation, this training equips you with the knowledge to support business processes, improve productivity, and leverage Microsoft’s integrated ecosystem

📧 Contact us today to schedule a customized in-house session: corporate@mangates.com

Contact the host of Dynamics 365 Essentials: 1 Day Workshop in Perth, WA

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