Emotions in Stakeholder Engagement

ECD Emotional Stakeholder Engagement - 1 Day Certification Course

Become a Certified Emotional Stakeholder Engagement Practitioner

Experience and learn practical research-informed strategies and tools for emotionally intelligent stakeholder relationships that you can implement straight away after this Course.

Course Focus: Identify and embed human-centred stakeholder relationship and partnership strategies.

Approach: Co-created and relational.

Benefits:

Improve stakeholder experiences, build communication and trust, and enhance collaboration.
This hands-on 1 day workshop is designed for immediate application, ensuring that you can translate insights into action as soon as you return to your team or clients.

What to Expect

This hands-on course is designed for immediate application within your workplace or community environment, ensuring that you can translate curiosity and insights into action as soon as you return to your people.

You can expect:

Active learning through interactive activities and group discussions.
Learning how to use and embed our ready-made Emotional Culture Deck (ECD) Stakeholder relationship / partnership Tools
Exploration of a different lens to understand and shape stakeholder relationships.
Enjoyable lunch, refreshments and an opportunity to network with other course participants.
Post course Follow Up Group Coaching Call.

On the day, we'll cover:

Part 1: Design Emotion-Led Stakeholder Relationships - Learn how to identify and define the desired emotions in stakeholder relationships and how to manage undesired emotions that may arise.

Part 2: Connect Customer and Employee Experiences - Explore the interplay between employee and stakeholder experiences and design emotional values that align both for enhanced engagement and performance.

Part 3: Build Human-Centred Partnerships - Develop strategies for fostering human-centred partnerships by identifying key emotions that drive effective collaboration and mutual success.

Part 4: Reflect and Review - Reflect on learnings, share insights and identify how to apply these concepts to improve stakeholder engagement and partnerships.

Is this Course Right for You?

This Course is carefully designed not only for in-house leaders and managers but also for external partners and consultants who are passionate about enabling meaningful and sustainable shifts in stakeholder relationships and partnerships. It is ideal for:

Senior leaders and Executives
Managers, Team Leaders and Team Members
Project Managers
Customer Experience (CX) Leaders and Teams
Community Builders
Human Resources and Learning and Development professionals
Coaches, Facilitators and Consultants
and anyone interested in human-centred working relationships

Whether you're guiding a team internally or advising organisations externally, the these toolkits will equip you with the ECD tools and skills to develop and navigate stakeholder relationships with empathy and humanity.

Click here to learn more about The ECD and watch the origin story video below of the founder of riders&elephants sharing the story behind the game.

What you Gain

Enrol, attend and participate in the ECD Emotional Stakeholder Engagement Course and unlock a wealth of resources, as well as become a Certified ECD Emotional Stakeholder Practitioner:

ECD Emotional Stakeholder Toolkit - Valued at $355 NZD: Get this toolkit, filled with a selection of physical and online resources tailored for immediate impact. Its comprehensive nature is designed to extend your learning and application of the course content.
Your Own Emotional Culture Deck - Valued at $165 NZD: Receive your personal ECD, an essential tool for applying course principles in real-world settings, adding even more value to your toolkit.
Exclusive 60-Minute Group Coaching Call: Enhance your course experience with a group coaching call, scheduled eight - nine weeks post-course. Hosted via Teams, this session provides an opportunity to solidify your learning, address any questions, and ensure you're applying your new skills effectively. Whether you attend live or watch the replay later, this call is a key step in your continued development.
ECD Emotional Stakeholder Engagement Certificate of Practice: A formal acknowledgement of your dedication to enhancing your Emotional Culture Deck skills. (Digital and Physical certification.)
90-Day All Access Pass to our Online Elephant Rider Community: On completion, you gain 90 days of access to online ECD resources, expertise, and continued support, all designed to flip the traditional approach to Change Strategy and leadership in this space.
Continued Learning Discount: Enjoy a 50% discount on your future purchases of The Emotional Culture Deck, a testament to our commitment to your ongoing development from Rider & Elephants and via Certified Consultant, Kate Bacchus from hr butter.

About the facilitator, Kate Bacchus

Kate has over 25 years' experience in Human Resources, working in Australia, UK and New Zealand. She is the Founder and Lead Consultant at hr butter. Kate has been using the Emotional Culture Deck (ECD) both in-house and with clients, facilitation and coaching over the last 5 years, and is a ECD Specialist Consultant.

Previous feedback on ECD sessions:

"After 1 day you come away with a powerful tool, the confidence to use it in your work, and access to powerful resources to support your work." - Maurie Abraham, HMW Lead

"What an incredible experience attending the ECD Change Strategy Course! Kate is a fantastic facilitator who created a welcoming and engaging space for learning and connection. I left the workshop feeling truly inspired, connected, and energized.

A big thank you to Kate—it was such a meaningful experience. I also had the opportunity to meet and connect with an incredible group of people, each bringing unique perspectives and insights to the table.

I would highly recommend Kate and this course to anyone looking to make a positive impact on workplace culture and leadership." - Rebecca Scott-Mackie, Tristar

"Illuminating, and ultimately powerful. There is a genuine care and warmth with Kate." - Amanda Assink, Team Recruitment

"Working with Kate and HR butter is awesome. I really enjoyed the first time we worked together and this is my second time which has been wonderful. The room is always lively, full of energy and fun however, it does not steer away from getting into the nitty gritty. We break down topics and explore the uncomfortable AND have a good time too." - Alisi Kavalu, Oke Charity

"I really enjoyed the interactive workshop. Met so many people with different experiences and different potential applications for what we were learning. There were some engaging discussions, and Kate did an amazing job facilitating it" - Danielle Gibson, New Zealand Clinical Research

About Riders and Elephants

Riders and Elephants are the creators of the Emotional Culture Deck, developed by the Founder, Jeremy Dean. The Deck is used by over 500,000 people in 70+ countries and by some of the biggest (and smallest) organisations around the world.

This Certification Course is one of four specialist courses using the Emotional Culture Deck from Riders and Elephants (R&E), delivered by R&E and Certified Consultants like Kate Bacchus.

Want to know more ...

Any questions, not answered here, please email us at toast@hrbutter.co.nz for more information or check out this website.

3 emotional culture deck cards - curious, courageous, inspired

Contact the host of ECD Stakeholder Engagement Course - March 2026

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