Effective Strategies for Better Workplace Communication
Event description
Course Overview:
For the better part of everyday, we are communicating to and with others. Whether it's the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something.
The Communication Strategies workshop will help participants understand the different methods of communication and how to make the most of each of them. These strategies will provide a great benefit for any organization and its employees. They will trickle down throughout the organization and positively impact everyone involved.
Target Audience:
Anybody who is interested in learning Communication Strategies Skills
Learning Objectives:
This workshop will help teach participants how to:
Identify common communication problems that may be holding them back
Develop skills in asking questions
Identify what their non-verbal messages are telling others
Develop skills in listening actively and empathetically
Enhance their ability to handle difficult situations
Deal with situations assertively
Prerequisites:
None
Course Materials:
Attendees will receive a course manual with presentation slides and reference materials.
Technical Requirements:
For eBooks:
Internet for downloading the eBook
Laptop, tablet, Smartphone, eReader (No Kindle)
Adobe DRM supported software (e.g. Digital Editions, Bluefire Reader)
eBook download and activation instructions
Agenda:
Module One: The Big Picture
What is Communication?
How Do We Communicate?
Other Factors in Communication
Module Two: Understanding Communication Barriers
An Overview of Common Barriers
Language Barriers
Cultural Barriers
Differences in Time and Place
Module Three: Paraverbal Communication Skills
The Power of Pitch
The Truth about Tone
The Strength of Speed
Module Four: Non-Verbal Communication
Understanding the Mehrabian Study
All About Body Language
Interpreting Gestures
Module Five: Speaking Like a STAR
S = Situation
T = Task
A = Action
R = Result
Summary
Module Six: Listening Skills
Seven Ways to Listen Better Today
Understanding Active Listening
Sending Good Signals to Others
Module Seven: Asking Good Questions
Open Questions
Closed Questions
Probing Questions
Module Eight: Appreciative Inquiry
The Purpose of AI
The Four Stages
Examples and Case Studies
Module Nine: Mastering the Art of Conversation
Level One: Discussing General Topics
Level Two: Sharing Ideas and Perspectives
Level Three: Sharing Personal Experiences
Our Top Networking Tips
Module Ten: Advanced Communication Skills
Understanding Precipitating Factors
Establishing Common Ground
Using "I" Messages
Module Eleven: Wrapping Up
Words from the Wise