Course Overview:

For the better part of everyday, we are communicating to and with others. Whether it's the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something.

The Communication Strategies workshop will help participants understand the different methods of communication and how to make the most of each of them. These strategies will provide a great benefit for any organization and its employees. They will trickle down throughout the organization and positively impact everyone involved.

Target Audience:

Anybody who is interested in learning Communication Strategies Skills

Learning Objectives:

This workshop will help teach participants how to:

Identify common communication problems that may be holding them back

Develop skills in asking questions

Identify what their non-verbal messages are telling others

Develop skills in listening actively and empathetically

Enhance their ability to handle difficult situations

Deal with situations assertively

Prerequisites:

None

Course Materials:

Attendees will receive a course manual with presentation slides and reference materials.

Technical Requirements:

For eBooks:

Internet for downloading the eBook

Laptop, tablet, Smartphone, eReader (No Kindle)

Adobe DRM supported software (e.g. Digital Editions, Bluefire Reader)

eBook download and activation instructions

Agenda:

Module One: The Big Picture

What is Communication?

How Do We Communicate?

Other Factors in Communication

Module Two: Understanding Communication Barriers

An Overview of Common Barriers

Language Barriers

Cultural Barriers

Differences in Time and Place

Module Three: Paraverbal Communication Skills

The Power of Pitch

The Truth about Tone

The Strength of Speed

Module Four: Non-Verbal Communication

Understanding the Mehrabian Study

All About Body Language

Interpreting Gestures

Module Five: Speaking Like a STAR

S = Situation

T = Task

A = Action

R = Result

Summary

Module Six: Listening Skills

Seven Ways to Listen Better Today

Understanding Active Listening

Sending Good Signals to Others

Module Seven: Asking Good Questions

Open Questions

Closed Questions

Probing Questions

Module Eight: Appreciative Inquiry

The Purpose of AI

The Four Stages

Examples and Case Studies

Module Nine: Mastering the Art of Conversation

Level One: Discussing General Topics

Level Two: Sharing Ideas and Perspectives

Level Three: Sharing Personal Experiences

Our Top Networking Tips

Module Ten: Advanced Communication Skills

Understanding Precipitating Factors

Establishing Common Ground

Using "I" Messages

Module Eleven: Wrapping Up

Words from the Wise