In this age of fast changing technology, email is the preferred and often most efficient form of business communication. Yet many organisations in Australia overlook the etiquette framework that should be in place when using this very important business communications tool.

The PD Training Email Etiquette training course provides you with the skills and techniques necessary for managing emails, creating and managing groups, writing professionally with effective email structures, creating signatures and templates and more. Learn how to draft emails that are clear and concise and won't be misinterpreted by co-workers.

This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day.

This is an instructor-led class that you can attend from home or your office. We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request.

These courses are facilitated in English, and are open to people from different industries across Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities.

Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Learning Outcomes

Master effective email structures to achieve clarity and successful communication
Learn to write for the reader, starting with effective subject lines
Make the most of 'email estate'
Carefully consider the email recipients
Learn to work within principles or 'rules of thumb' to ensure professional, clear & effective emails
Perfect grammar because it matters
Format messages for readability
Master the inbox using some core principles and email functions

Course Outline

Email Etiquette Training Course - Online Instructor-led 3hours - Lesson 1
Create Structure for Success

Forward-To-CC-BCC
Urgent
! High Importance vs Low Importance
Subject
Salutation
Introduction – Body – Conclusion
Signature
Draft
Time Delays

Email Etiquette Training Course - Online Instructor-led 3hours - Lesson 2
Rules of Thumb

Effective Subject lines: Tell Me What You Need
One Page View Only
Average 15 Words per Sentence
As Short as Possible – Avoid Extra Words
2 – 3 Lines per Paragraph Maximum

Email Etiquette Training Course - Online Instructor-led 3hours - Lesson 3
Grammar Perfect

Using Spell Checker
Check for Simple Sentences
Use the Active Voice
Use of Punctuation
Use of Emoticons
Use of Text Talk

Email Etiquette Training Course - Online Instructor-led 3hours - Lesson 4
Formatting your Email Message

Email Style
Writing the Email
Selecting Your Format Settings
Choose the Right Font
Select Appropriate Colours
Enhancing Readability
Avoid All Upper – or Lowercase Letters
Arranging Text into Vertical Lists
Sending Attachments with Care