Duration: 8 hours (including breaks) | Format: In-person / In-house / Online / Hybrid Certification: Course Completion Certification | Credits: 8 CEUs/CPDs/PDUs

Overview

Emotional intelligence influences how we work, communicate, and perform, whether we collaborate with others or work independently. This training is valuable for everyone and especially beneficial for those who regularly interact with colleagues, clients, or teams.

More importantly, it is a must-attend because emotional intelligence sits at the core of everyday workplace success. Technical skills may get the job done, but it is how people manage emotions, handle pressure, and respond to others that determines long-term performance and career growth.

In today’s fast-paced and high-pressure environments, misunderstandings, conflict, and stress are inevitable. This course equips participants with practical tools to stay composed, communicate effectively, and build stronger relationships—reducing friction and improving outcomes.

By attending, individuals gain a clear advantage: they become more self-aware, more adaptable, and more influential in their roles. This not only enhances personal effectiveness but also contributes directly to a more collaborative, resilient, and high-performing organisation.

Agenda:

Module 1: What is Emotional Intelligence?

A set up to the session, which explains what EI is and its role in improving performance in the workplace.

Module 2: Self-Awareness

Understanding how self-aware participants currently are, reviewing the value of self-awareness and providing an opportunity to develop this.

Module 3: Self-Management

Appreciating that we manage ourselves based on our values, attitudes and beliefs. Looking at methods of improving self-management and overcoming negative ‘self-talk’.

Module 4: Self-Motivation

A look at how personal goals drive our self-motivation, how our beliefs, values and attitudes can affect our motivation and some valuable techniques for personal improvement.

Module 5: Empathy

Helping participants appreciate the need for empathy and providing the methods for doing it.

Module 6: Handling Relationships

Bringing the previous skills together to become ‘socially intelligent’. Looking at real life situations and how emotional intelligence plays a part. Finally; reviewing ways of further improving relationships using emotional intelligence

Learning Objectives:

By the end of the program, participants will be able to:

Develop strong self-awareness to identify emotional triggers and patterns
Build resilience to manage stress, pressure, and workplace challenges effectively
Improve interpersonal communication through empathy and active listening
Strengthen relationship management skills to foster trust and collaboration
Navigate difficult conversations with confidence and emotional control
Enhance decision-making by balancing logic with emotional insight
Increase adaptability in changing or high-pressure environments
Demonstrate emotional agility when dealing with conflict or uncertainty
Create a positive and supportive work environment through emotionally intelligent behaviors
Influence and motivate others by understanding their emotional drivers
Apply emotional intelligence in leadership and team management situations
Manage feedback (giving and receiving) in a constructive and emotionally balanced way

Note: The training schedule includes two 15-minute coffee breaks and one 30-minute lunch break

Prerequisites:

None

Technical Requirements:

For In-house training:

Projector, Screen or TV
HDMI cable
Notebook, Pen
Internet
Laptop or tablet

Improve your teams effectiveness with these Emotional Intelligence Training?

Enhance your team’s effectiveness with Emotional Intelligence training that delivers real, measurable impact.

When employees develop greater self-awareness and the ability to understand and empathise with others, overall workplace performance improves significantly. Emotional intelligence directly influences how people communicate, collaborate, and respond under pressure—making it a key driver of both productivity and profitability.

Far from being just a “soft skill,” emotional intelligence is increasingly recognised as a stronger predictor of workplace success than IQ. Investing in this training brings tangible benefits across your organisation and should be a core part of any staff development strategy:

Managers and supervisors create and sustain a more positive, productive work environment
Sales and procurement teams improve their ability to influence outcomes, especially in challenging negotiations
Customer-facing staff handle conflict more effectively and build stronger relationships, leading to increased customer loyalty and retention
Employees across all roles are better equipped to manage stress, adapt to change, and perform under pressure

Ultimately, this training strengthens not just individual capability, but the overall culture and performance of your organisation.

Enquire now at info@wisdomhubglobal.com for scheduling details and group discounts.

Let’s build confident, capable leaders who drive team performance and organizational success.

Whether you're developing a small group of emerging supervisors or equipping a large cohort of new managers, Wisdom Hub delivers practical frameworks, real-world application, and measurable impact-bringing wisdom beyond knowledge to every learning experience.

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Contact the host of Emotional Intelligence® 1 Day Masterclass in Cleveland, OH on Sep 22nd, 2026