More dates

Mastering the Art of Healthy Empathy in Customer Service: The Key to Creating Loyal Customers

Price $150 – $220 AUD + BF + GST Get tickets

Event description

SOLD OUT!!! - Please contact Leanne at to discuss empathy training options.

Empathetic customer service involves putting oneself in the customer's shoes and understanding their needs and emotions. It requires active listening, patience, and a willingness to go above and beyond to address the customer's concerns - whilst still honouring your own emotional boundaries.

Empathy Training for employees to provide empathetic customer service can be a game-changer for a business. It not only improves customer satisfaction but also creates a culture of compassion and understanding within the company.

Empathetic customer service can turn a negative experience into a positive one and can lead to increased customer loyalty and word-of-mouth referrals. It involves acknowledging the customer's feelings, providing personalized solutions, and showing genuine care and concern.

Join us for an interactive day of learning and self reflection where you will learn WHAT healthy empathy is, WHY it matters to you, your customers and your business and HOW to effectively practice healthy empathy.

This workshop is for customer service professionals ready to self reflect and come together to practice growth to demonstrate greater healthy empathy for themselves and their customers.

Early Bird Discount ends 16 October September 2023

Group size intentionally limited for enhanced discussions so please book early.  (For group bookings over 5 people, please contact me at

(Plenty of parking on site and 600 metres walk to Grovely Train Station).

About your Instructor

Meet your Instructor

Hello! My name is Leanne Butterworth and I’m an Empathy Educator, TEDx speaker and university lecturer on a mission to create happy, healthy individuals, organisations and communities through interactive, accessible Empathy Training. An active member of the start-up, mental health and social enterprise communities, I have presented my Empathy work in Australia, the USA and Canada and I lecture Social Enterprise Business for the Queensland University of Technology. I’m a mum to Rowan and Zara, I love beach volleyball, I have a degree in Applied Science (UQ) and a Graduate Certificate in Business (Nonprofit and Philanthropy Studies - QUT). In 2022, I presented a TEDx talk on Healthy Empathy and was a finalist in 4 Women Changing the World Award Categories. I have also received a George Alexander Foundation Scholarship, was inducted onto the Nu Lambda Mu International Honor Roll and showcased my work to His Royal Highness, the Duke of York. 

Through my experience and research, I’m convinced that healthy empathy is a skill that must be understood, embraced and practiced by everyone in our society from children to world leaders.  Creating a world where people feel heard, valued, visible and safe has the power to transform organisations and save lives.

Find me on LinkedIn -

Course provided by

Empathy First Pty Ltd

@empathyfirsthq on InstagramFacebook and LinkedIn

Purchase 5 tickets to receive 20% off.

(Plenty of parking on site and close to Grovely Train Station).

Powered by

The humane choice for tickets Humanitix donates 100% of profits from booking fees to children’s charities

Refund policy

Refunds are available up to 7 days prior to the event