The integration of online delivery within career services was solidified through the adaptations we made during the Pandemic. Now, 5 years later, this webinar will explore this profound evolution for our sector.

We will explore where promising innovations exist that leverage human connection and digital technologies to transform our practice as we learn to serve clients through blended service delivery models.

This session will provide a review of the innovations in online delivery since 2020 and situate the opportunity for continued service transformation as we intentionally design and adapt service models to leverage the opportunities that integrate face to face and online delivery with synchronous and a-synchronous communication.

Combining practical and evidence-based perspectives, this session will offer insights for practitioners, leaders, service designers, and policymakers. We have an opportunity to think BIG for our sector, to move away from reaching for the technology that is closest to us to thinking about an eco-system approach that extends our reach and can create more personalized, engaging and effective career guidance services.

Key Learning Outcomes:

Reflect on the early use and adoption of online delivery and academic perspectives from the career development sector prior to the Pandemic
Review the adaptation to expanded online delivery during the Pandemic and key learnings and evolutions from that experience
Consider the online tools now available to us and how we can innovate as we design services and integrate online communication in our work
Explore how we may continue to shape and integrate AI into our services
Imagine how we can reconceive and transform the reach and efficacy of our work

This session is focused on how we, as Career Development Professionals can influence, create and shape our story going forward. By blending our service design using online and face to face delivery, with the Career Development Practitioner situated as the connection and meaning-making agent with the clients we serve, we have the opportunity create service models that are more flexible, accessible, scalable and personalised.

Leave this session with optimism and a growth strategy for enhancing your own use of technology enabled solutions that create deeper connection between you and your clients.

CICA Professional Standards Competency - Technology, information and resources, Professional practice application, Communication and interpersonal skills

Presenter Profile:

Dr. Tannis Goddard, CEO of MixtMode Consulting, has worked in the field of career development for over 30 years.  Her experience includes: operating a public employment career centre in British Columbia, Canada for 25 years; providing professional development training to career practitioners and sector leaders; developing Canada’s first fully online government-funded career development service in 2004; and providing consultation to national and international governments, agencies and educational institutes regarding the design and delivery of career guidance services. Tannis has a keen interest in the professionalization of the career sector and regularly contributes to projects that focus on increasing capacity building, modernizing, and future-proofing career services. Tannis’ PhD studies (conducted pre-Pandemic) focused on the transformational potential of integrating multi-modal, in person and virtual service channels within career service delivery. She is passionate about the potential of leveraging mixed learning and counselling modalities within career development services.

Contact the host of Empowering Futures: Leveraging innovative online approaches for deeper connection in Career Development services