Overview

There are various reasons why culturally and linguistically diverse (CALD) communities do not access support services at the same rate as the broader population. Organisations therefore cannot rely on people from culturally diverse backgrounds to walk through the door but instead need to think outside traditional service models towards more proactive, flexible and targeted approaches.

This workshop will explore how community engagement can be a powerful approach when working with diverse communities. The workshop will focus on key considerations when planning and implementing an engagement process as well as exploring useful tools, frameworks and principles. The workshop will look at strategies on how to get to know your local community, how to build effective and authentic partnerships and how to respond to the priorities and needs within the community.

Learning Outcomes

At completion of this training participants will be able to:

Understand the principles of community engagement
Identify strategies to understand their local community
Understand common barriers to engaging CALD communities
Identify effective strategies to improve service access
Understand the available assets, resources, and access points to better connect with and support culturally diverse communities

Training Details

Date: 12 August 2025 (Tuesday)
Time: 9.30AM till 12.30PM AEST
Venue: Online via Teams
Cost: AU$170 + booking fee

💌 Contact Us

For more information or if you have questions, please email us at diversitytraining@ssi.org.au

Feedback from past participants:

"Thank you for encouraging us to be reflective in our practice. The trainings are a great time off to learn and reflect."

"This training must be mandatory for all staff and other relevant parties."

"Loved this presentation and we need more of this to enlighten new staff working in roles with CALD communities"

"A great workshop that touched on the key concepts. I will be looking to explore these in more depth. The examples were good and easy to relate to."

"Great workshop, well facilitated, especially in large group format."

SSI acknowledges the Traditional Custodians of the lands where we live, learn and work. We remain committed to reconciliation and to working to realise Makarrata, a Yolngu word meaning the coming together after a struggle.