1. Cats are Live Animals; we cannot predict their behaviour.

The cats are most likely to be playful in the first morning or last evening sessions, and relaxed for sleepy pats in the middle sessions. Children + Families are encouraged to attend earlier sessions, while nights are usually for adults.

2. Please arrive 10 minutes early

You'll need time to sign in and get your coffee + treats. Note also, all time slots include our briefing time, and change-over time.

3. One ticket = One Entrant. Every guest needs a ticket.

As ticketing is strictly limited in the Cat Lounge to ensure cat wellbeing, you must purchase a ticket for each guest, including children, regardless of age. One FREE Ticket may be granted to on-duty carers with Companion Cards, but you must still purchase the ticket upfront before receiving the refund on arrival (see FAQ page).

4. Our current AGE LIMIT is set to four and up (4+).

All patrons must be four or older to enter (incl. no babies at this time). We encourage parents to book day time sessions. There can be no large groups of children, or parties at this time.

5. ALL CHILDREN UNDER 11 must have a supervising guardian.

Joining them in The Cat Lounge, both parents and children MUST purchase tickets, regardless of age. Any children without supervision will be refused entry without a refund.

No Rescheduling without at least 48 HOURS NOTICE via email, or tickets and funds will be forfeited.