Excellence in Customer Care Workshop - Evolve

Date: Monday, August 17th

Time: 9:00am - 12:30pm

Location: This workshop will be delivered virtually - the Evolve team look forward to meeting you online!

WORKSHOP: EXCELLENCE IN CUSTOMER CARE

Workshop Focus: Communication and Customer Care

Content

This course looks at simple yet profound ways to transform the customer experience and "manicure the hand that feeds us". Driven by the mantra “under promise, over deliver”, skills developed apply to a wide range of industries and situations and are useful for those serving internal or business customers, along with staff serving the general public.

Topics Include:

· Prioritise - Show the customer they matter to us

· Poise - Engaged communication

· Personal responsibility - Always assist - never deflect

· Positive framing - Language of great customer service

· Promises - Under promise, over deliver

Outcome: Participants gain a clear understanding of how to transform customer experience. You’ll leave with a participant workbook, digital copy of presentation slides and a certificate of attendance.

Who is this workshop for? Staff serving internal or business customers, and the general public.

About the presenter

EvolveWA is one of Western Australia’s leading training providers, working extensively with corporate, government and community organisations providing programs for businesses across metro and regional WA.

Find out more about EvolveWA www.evolvewa.com.au

Have any questions about upcoming training sessions and workshops?

Get in touch:

Email: hub@exmouthcci.com.au

Phone: 08 6374 3888

— The ECCI Team —