The front-line adaptive communication (FLAC) training program provides participants with skills, knowledge and capability in response to the ever-growing presence of occupational violence and aggression (OVA).

This session aims to build safety, capability, and confidence in front-line staff with the program adapted to fit the needs of their specific working environments.

FLAC prepares staff to prevent, respond, resolve, and recover from incidents of confrontation and aggression often encountered on the front-line.

The program, at its core, is based upon proven crisis negotiation principles and tactics and will integrate with existing internal policy and procedures.

LEARNING OUTCOMES

Completion of this course will give participants:

a higher degree of communication capability and confidence
an increased awareness regarding use of force and importance of force avoidance or minimisation
enhanced threat recognition and risk mitigation
enhanced team work
consistency in approach and technique across the organisation.

RECOMMENDED FOR

This course is applicable for a national audience and would be most beneficial to those in a Return to Work Coordinator role or any employer with a keen interest on enhancing their knowledge regarding OVA.

DURATION

four hours

DELIVERY

This event will be held face-to-face at Dexus 385 Bourke Street, Melbourne VIC 3000
Catering will be provided at this event.

ABOUT THE TRAINER

John O'Neil, Director, Pro-Com Consulting

John is an expert in the field of OVA and has both a military and policing background. Of his 26 years with the State and Federal police he spent more than half of his time in the field of hostage negotiation.

John has instructed courses for the Victoria Police, AFP, and the Department of Corrections.

In a first for the Employer Training Program, John is bringing his frontline experience to this course.

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We offer a large range of face-to-face and virtual training courses for our customers. Our courses do book out quickly, so please make sure you visit our training home page and secure your tickets today.

Through our Mutual Benefits Program we also have a range of training options, tools and resources available to help prevent workplace injuries and improve return to work outcomes for injured workers, including:

personalised one-on-one coaching for return to work coordinators, with discounts for EML Customers available through EML Offers
onsite, tailored training in injury management and return to work topics with discounts for EML customers available through EML Offers
the workers compensation essentials course available on EMlearning