First Quarter Highlights and Lessons learned from the Support at Home Transition

Date: Tuesday 22 September 2026

Time: 1pm to 2.30pm SA, NT | 1.30pm to 3pm VIC, NSW, ACT, TAS, QLD | 11.30am to 1pm WA

Audience: CEO’s, Executive Managers. Board of Directors, Accounting and Finance Leaders, Managers and Coordinators in Support at Home (Home Care) and CHSP

Presenter: David Sinclair - Partner, StewartBrown Chartered Accountants

The March 2026 quarter represents the first full quarter operating entirely under the Support at Home Program, without any of the old Home Care Package data influencing the results.

A closer examination of the financial data reveals several concerning trends for Support at Home providers. Among the most significant is a decline in revenue per client per day, which has contributed to increasing pressure on provider financial performance.

With the commencement of the Support at Home program on 1 November 2025, providers will continue to set their own service prices, as they did under the Home Care Packages (HCP) Program. However, providers must ensure prices are reasonable, transparent, and clearly communicated to participants. In addition, the introduction of increased co-contributions appears to have affected the uptake of services that clients had traditionally accessed.

While there are numerous key performance indicators (KPIs) that can be monitored and measured, a select group of key financial drivers are particularly critical to the success and sustainability of a Support at Home business.

In this presentation we will explore:

Current financial performance and Support at Home program first Quarter highlights

• Key drivers of performance

• What is being heard from clients at StewartBrown

• Government guidance on pricing and what is “Reasonable Price”

• Co-contributions: provider operating risk

• Key learnings and pain points

• Next steps and how to keep in front of the game

About the Presenter:

David Sinclair, Partner with StewartBrown specialises in providing services and advice to the aged care, disability and community services businesses. David has over 40 years of experience in professional practice with a background in audit (internal and external), insolvency and a wide range of consulting assignments to a variety of industries.

David is also past chairman and continuing Director of an aged care provider.

David holds a Bachelor of Economics, is a Chartered Accountant, an Associate Member of the Institute of Internal Auditors and Member of the Australian Institute of Company Directors.

TERMS AND CONDITIONS

By ordering tickets, you as the buyer and the ticket holders agree to:

• Registration is one ticket per participant and all participants are required to access training on individual devices.

• Not circulate or distribute the weblink or resources to any person or organisation who is not a registered attendee (you will receive an invoice for the extra attendee/s)

• Not show the event in a group setting where unregistered attendees are present (you will either receive an invoice for the extra attendees or be removed and no refund given)

• Not make any recordings or capture the video or audio in any capacity

ACIA reserve the right to:

• Remove unauthorised participants from a session if no response is received by the unauthorised attendee within 10 minutes (by Zoom chat).

• Request all participants to turn on their camera

By purchasing tickets you agree to ACIA sending training updates to you.

Notification of cancellation or transfer of registration must be by email to enquiry@acia.asn.au. No refund is available for any cancellations received five working days or less prior to the start date, however a substitute delegate is welcome. Please notify ACIA of any substitution as soon as possible. No refund or transfer will be given for non-attendance.

DISCLAIMER: The advice and views of speakers and the content of presentations are entirely and exclusively the views of the speakers and do not necessarily reflect the views of ACIA. ACIA disclaims all liability in relation to actions taken in response to information presented by speakers.