High energy bills continue to challenge communities who are already struggling with the cost of living. Smart meters, new tariffs and complex bills are making it harder for many households to stay engaged, informed and keep the power on.

We're inviting you to the Energy & Water Ombudsman NSW’s (EWON) 2026 Community Worker Forum in Port Macquarie. The Forum will unpack how industry changes are playing out on the ground, and what the risks are for customers who are already doing it tough. And we’ll explore who is in danger of being left behind as the energy transition gains momentum.

We’ll discuss new practical steps community workers and EWON can take to help clients and customers navigate bills, access support and stay connected – now and into the future. Expect real‑world insights and honest conversations about affordability, disconnections and emerging solutions in a changing energy landscape.

This will be an interactive forum with plenty of time for Q&A. Morning tea and lunch will be provided.

Attendees will hear perspectives from:

First Nations communities

Energy providers including natural disaster response, disconnection and life support

Seniors' organisations

Mental health and resilience building organisations and more.

Our speakers

Full speaker line up and agenda coming soon!

	Janine Young, Ombudsman - Energy & Water Ombudsman NSW
	Thea Bray, Senior Policy Officer and Research and Community Projects Lead - Justice and Equity Centre
	Mitchell Hume, Head of Stakeholder Relations - Essential Energy
	Emma Wortley, Policy Officer - Energy & Water Ombudsman NSW
	Orry Berry, RAMHP Coordinator – Mid North Coast Local Health District
	Sue Wilson, EAPA Assessor - St Vincent de Paul Society of New South Wales
	Jessica Shipway - Senior Manager Affordability and BPO Operations - Energy Australia

Contact the host of EWON's Free Community Workers Forum