From chaos to clarity for small business

From Chaos to Clarity - Make Your Small Business Work Better

Understand your workflow. Reduce unnecessary work. Decide what to fix first.

When you're running a small business, there's always something demanding your attention. Customer requests, admin, follow-ups, unexpected problems and those improvements you've been meaning to make that can quickly become one long list of competing priorities.

In this hands-on workshop, you'll get to take a step back from running your business to look at how work flows from the first customer enquiry through to delivery and close-out.

Together, we'll make the everyday work visible, including the tasks that are easy to overlook: admin, follow-ups, rework, delays and extra work that can arise when client expectations or boundaries aren't clear.

You'll use this bigger-picture view to identify where your processes could work better and which improvements are likely to make the most difference.

Then you'll learn a straightforward way to move from ideas to action. You'll organise your improvement opportunities, estimate the time and effort involved, prioritise what matters, and create a realistic two-week plan with three to five key actions. A simple visual board will help you keep track of progress once you're back in the business.

You'll leave with a practical improvement plan, a clearer understanding of how your work flows, and tools to help you keep making progress beyond the workshop.

You don't need a big team, specialist software or previous experience with Agile or systems thinking. The methods are simple, adaptable and designed for the realities of running a micro or small business.

Who is it for?

Early-stage and established small business owners who feel stretched, spend too much time fixing problems, or know things could work better but aren't sure where to start. Ideal for those wanting to reduce unnecessary work, improve consistency, manage customer expectations more effectively and build better ways of working as their business grows.

Your facilitator: Renae Okao

Renae is a facilitator, qualified counsellor, learning designer, certified human centred design practitioner and small business founder, with more than 25 years’ experience across government, corporate and community sectors.

She has worked in senior leadership roles across service design, digital innovation, transformation, leadership development and organisational change within state and federal government. She was part of the team behind GovMap, an innovative Victorian Government platform recognised with an iAward for Data Insights and as a finalist in the Victorian Premier’s Design Awards.

Through her work, she designs and facilitates innovative, practical workshops and programs that build the human and practical capabilities needed for modern work, including creative problem solving, communication, leadership, collaboration and self-awareness. Her work draws on systems thinking, human-centred design, behavioural insight and lightweight agile approaches to help people see challenges differently and turn ideas into practical action.

Her workshops are highly interactive, strengths-based and grounded in simple tools participants can apply straight away. Her approach is shaped by Connect | Innovate | Thrive: helping people and teams connect with themselves and others, innovate through creative thinking and fresh approaches to challenges, and thrive through stronger self-leadership, resilience and sustainable performance.

LinkedIn: https://www.linkedin.com/in/renae-okao/ 

Facebook: https://www.facebook.com/profile.php?id=61594905401853

Instagram: https://www.instagram.com/h.art.by.renae/ 

Website: https://www.artbyrenae.com/