Frontline Leadership

Frontline Leadership - presented by Justine Rosen at Your Success Coaching

Stepping into a leadership role in hospitality, tourism, or the wine industry is both exciting and challenging. This 2.5-hour interactive workshop is designed for new and emerging supervisors who want to develop the confidence and practical skills to lead small teams, manage shifts effectively and create exceptional experiences for staff and customers alike.

Packed with hands-on activities, real-world examples, and practical tools, participants will leave ready to lead with confidence from day one, using strategies they can apply immediately on the floor.

Workshop Outcomes:

• Understand the role of a small team leader and how leadership shapes team culture and performance
• Communicate with clarity and confidence, giving direction and feedback that motivates
• Manage conflict and high-pressure situations calmly and decisively
• Learn leadership techniques to manage team dynamics and build trust, motivation and accountability
• Implement tools and strategies immediately to lead confidently during shifts

Key Benefits:

• Upskill emerging leaders: Give your supervisors the confidence and tools to manage small teams effectively
• Boost team performance: Improve communication, motivation, and on-the-floor decision-making
• Enhance retention: Build a positive team culture that engages casual and part-time staff
• Prepare for busy periods: Equip your leaders to take on responsibility and maintain high standards under pressure
• Practical, real-world solutions: Strategies that can be applied in your venue immediately

Thursday 7th May | 9.30am - 12.30pm | Margarets In Town | 6 Tunbridge Street, Margaret River

Subsidised cost $25 pp (rrp $150)

This course is being delivered as part of the Margaret River Workforce Ready Program, supported by Tourism Western Australia.