This Micro-credentialing project is proudly funded and supported by the Queensland Government

The Compliant Complaints micro training is designed to help NDIS providers build or review their approaches to complaint handling and better ensure they meet quality and compliance requirements.

This micro course is part of the Registration Readiness Series which looks at essential topics when you are trying to achieve or maintain NDIS registration.

What you will learn:

Complaints vs feedback (and other shades of grey)
Common complaint categories
Key regulators and regulations overseeing NDIS providers
Complaint necessities signalled in Codes, Standards and Rules
The five requirement themes
Assessing your evidence gaps and options to address them
What can be learned from your mistakes – and the data of others

This is a short, practical micro training aimed at NDIS providers thinking about registering, or registered providers wanting to upskill team members.

No previous quality or systems experience is needed.

The hands-on session is packed with tools for you to use during the session and to takeaway including:

Compliant Complaints Self-Assessment Workbook
60+ links to other templates, checklists, and guides captured in your HELPr action plan

Every person successfully completing the micro-course will receive a Micro-Credential in Compliant Complaint Systems

All those registered will also enjoy free online access until October 31 to all content and videos that are covered during the day.

Eligibility

This micro course is one of six titles that are available free due to the funding and support of the Queensland Government.

To be eligible for these trainings you must be:

Aged 15 years of age or over and not in school,
A permanent Queensland resident
An Australian or New Zealand citizen OR hold an eligible visa (please contact us)
Not an apprentice or trainee
Not an employee of a government dept or agency

As part of this funded project, AIR needs to collect learner information and use this within its reporting to the State Government.

You will receive a link to complete this information before the session.

All information will be managed respectfully and in keeping with our Privacy Policy.

If you have any concerns regarding eligibility, privacy or the micro course series, please contact melinda@assistindustries.com.au

If you can't make it on the day, courses are available online and self-paced at https://communityresourcepool.com.au/

Contact the host of Gladstone: Compliant Complaint Systems

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