Course Content

One of the major causes of workplace issues is the tendency to avoid difficult conversations or providing others with constructive criticism/negative feedback.

This workshop aims to provide supervisors, managers and leaders with the knowledge and skills to have difficult conversations in the workplace:

Understanding the communication process
Using empathy to adapt your message
Feedback versus information
Common mistakes when having difficult conversations
Key steps to follow when having a difficult conversation
Bullying versus performance management

Learning Outcomes

Understand communication styles
Adapting the message to suit the audience
Increased confidence to address issues
Structured approach to holding discussions
A Personal Action Plan

Who should attend?

This course is designed for managers, team leaders and supervisors who are responsible for allocating work and supervising employees.

Delivery Information

Duration: 2 hours

Locations: State-wide

Investment

$175 TCCI member

$260 non-member

More Information?

Call 1300 559 122 today to discuss your training needs including on-site or customised delivery or email training@tcci.com.au

PLEASE NOTE:

If you would like to use some or all of your membership voucher on this course or you are a member and would like to be invoiced for training instead, you will need to contact the TCCI prior to booking on 03 6236 3600 or training@tcci.com.au

Terms and Conditions:

All events are subject to a minimum number of attendees. If minimum numbers are not met, any registered attendees will be offered a full refund or a transfer to another event.

Cancellations received less than 14 days prior to the event date may incur a full or partial loss of fees, however substitutions are always available. If cancelling within 48 hours of the event, no refund or transfer will be available.

Contact the host of Having Difficult Conversations (Hobart)