Having Difficult Conversations

Master the Skills to Handle Tough Workplace Discussions with Confidence

Difficult conversations are unavoidable in leadership roles—but avoiding them can lead to bigger problems. Whether it’s addressing performance issues, giving constructive feedback, or managing workplace concerns, knowing how to handle these discussions professionally and effectively is a crucial skill for any manager or team leader.

What You’ll Learn:

• Understand different communication styles and how to adapt your message

• Deliver feedback that drives improvement and positive change

• Avoid common mistakes that make conversations harder than they need to be

• Follow a structured approach for clear and productive discussions

• Recognise the difference between bullying and performance management

This practical, hands-on workshop is designed for managers, supervisors, and team leaders responsible for overseeing employees and handling workplace challenges. You’ll leave with a Personal Action Plan to apply these skills immediately in your role.

Why this course is for you:

This course is perfect for anyone who…

• Struggles with addressing performance issues or workplace concerns

• Wants to feel more confident handling tough conversations

• Needs to provide feedback that leads to real improvement

• Supervises a team and wants to maintain a positive work environment

• Wants to avoid common mistakes that make difficult discussions harder

• Is responsible for managing employee performance and workplace behaviour