Having Difficult Conversations (Launceston)

Course Content

One of the major causes of workplace issues is the tendency to avoid difficult conversations or providing others with constructive criticism/negative feedback.

This workshop aims to provide supervisors, managers and leaders with the knowledge and skills to have difficult conversations in the workplace:

• Understanding the communication process
• Using empathy to adapt your message
• Feedback versus information
• Common mistakes when having difficult conversations
• Key steps to follow when having a difficult conversation
• Bullying versus performance management

Learning Outcomes

• Understand communication styles
• Adapting the message to suit the audience
• Increased confidence to address issues
• Structured approach to holding discussions
• A Personal Action Plan

Who should attend?

This course is designed for managers, team leaders and supervisors who are responsible for allocating work and supervising employees.

 

Delivery Information

Duration: 2 hours

Locations: State-wide

Investment

$175 TCCI member

$260 non-member

More Information?

Call 1300 559 122 today to discuss your training needs including on-site or customised delivery or email training@tcci.com.au

PLEASE NOTE:

If you would like to use some or all of your membership voucher on this course or you are a member and would like to be invoiced for training instead, you will need to contact the TCCI prior to booking on 03 6236 3600 or training@tcci.com.au