Home Grown Hospitality

Homegrown Hospitality: Live Like a Local

What do you tell visitors when they ask:

"Where's the best coffee in town?"
"What should we do while we're here?"
"What's something only the locals know about?"

Whether you're working in hospitality, tourism, retail, accommodation, customer service, volunteering at events, or simply helping people find their way around our region, those conversations matter.

Homegrown Hospitality: Live Like a Local is a practical, hands-on workshop designed to help you feel confident sharing local knowledge, delivering great customer experiences, and managing busy periods with ease.

You'll walk away with:
- Greater knowledge of Albany and the Great Southern
- Practical customer service skills
- Strategies for handling pressure during peak visitor periods
- Confidence in representing our region

Best of all, thanks to Tourism WA funding, this workshop is completely FREE to attend.

📅 Wednesday 1 July 2026
🕤 9:30am – 2:30pm
📍 Albany Public Library Meeting Room

Places are limited, so secure your spot today.

Albany is preparing for a busy season of visitors, and this practical workshop is here to help you feel ready.

Designed for frontline staff, volunteers, and community members, this session combines local knowledge with real-world customer service skills and simple strategies to manage pressure during peak periods.

Walk away feeling confident, informed, and aligned in how we welcome visitors and represent Albany.