Michelle is a leader in customer-focused online communication. She has more than 25 years of experience helping organisations improve how they connect with people through their websites and digital services.
Michelle has worked with a wide range of organisations across government, not-for-profits and the private sector. Her focus is always on real-world improvements that make content clearer, journeys easier, and teams more confident in the work they do.
She is known for her practical, people-first approach to content strategy, accessibility, governance and user experience. Michelle combines strategic insight with practical methods that help teams improve the way they plan, create and manage their online content and services.
Widely respected in her field, Michelle is a pioneer in online communications and digital service improvement. Her work supports teams to build better experiences for the people they serve - and to feel proud of the difference they make.
