Hi, I’m Rebecca Holliday an emotional culture specialist, certified consultant, and Co-founder of Customer Service Solutions Group and Founder of emotia 💛
As one of the first certified riders&elephants consultants in the UK, I’ve helped hundreds of leaders, managers, and teams thrive through emotional intelligence and by intentionally setting an emotional culture that supports real connection and performance.
When leaders and teams understand and work with emotion, everything changes.
Trust builds. Collaboration flows. Customers feel the difference.
I work with organisations to transform culture from the inside out.
Whether I’m working with a leadership team or a frontline service team, my workshops and programmes are human, practical, and built to make a lasting impact. Together we explore the emotional culture needed for success and build the behaviours and rituals that bring it to life.
And if you’re a leader, HR professional or L&D practitioner who wants to use these tools in your own work, I also deliver riders&elephants specialist certification courses to train and empower new Emotional Culture practitioners.
If you want to create a culture your people love and your customers remember, I’d love to help you turn emotional culture into your organisation’s greatest strength💛