How might the Contracts of Insurance Act re-define the customer relationship?

The Contracts of Insurance Act 2024 overhauls legislation dating back over 100 years, and will require insurers to review and update policy documentation and procedures that are integral to the customer experience, including disclosure and payments.

As insurers prepare to transition to the new Act, join us to discuss what this means for data and digital strategies, and what opportunities it offers to improve customers' experience in their interactions with insurers and brokers.