Difficult conversations are a normal part of everyday life whether in your workplace or in your personal life. It might be saying no to an annual leave request at work; it could be dealing with inappropriate behaviour at work; it could be completing a performance plan; it could be ending a relationship; it could be giving negative feedback or it may be needing to apologise. Regardless of what the difficult conversation is about, most people prefer to walk away from it, delay it, do the work themselves or avoid the conversation completely.

This workshop will give you the tools and the awareness to be more comfortable, effective and successful in your difficult conversations.

Course Content

At the end of this workshop, you will be able to:

Identify what the problem is by untangling intent from impact
Move away from blame game – I am right you are wrong
Identify some of the assumptions that get in the way
Maintain safety in the conversation for yourself and the other party
Use empathy and listening when dealing with difficult conversations
Be more aware of your nonverbal communication
Identify the purpose of the conversation
Put it all together in a successful conversation
Develop your own difficult conversation template

Learning Outcomes

Knowledge of how to prepare for and plan for a difficult conversation
Ability to communicate effectively during a difficult conversation
Awareness of the importance of active listening skills
Ability to ask the right questions
Development of greater self-awareness and emotional management
Strategies and tools to hold successful conversations

After this workshop, you will no longer fear or avoid difficult conversations. You will be more confident and aware of your role in a difficult conversation and you will be better equipped with the tools needed to deal effectively with a wide range of difficult conversations.