Customer journey mapping is a powerful tool to help you deeply understand how customers use and view your product or service, and to find the opportunities for digital transformation.

Through an interactive scenario, we’ll help you understand how to break down silos across your business and take a wider view of your customers’ experience. The 3-hour workshop gives you the basic skills to build a customer journey map and start a conversation about your organisation’s digital transformation.

Time: Friday 29th July, 9 am - 1 pm

Location: Fully remote, delivered on Zoom

Pricing

Early bird: $280 (ends June 17)

General admission: $325

Group discount: Got a team that wants to come along? Groups of 4 or more get a group discount of $45 off each ticket. This is automatically applied at checkout.

Who's it for

People who want to explore the possibilities in their customer experience. You could be:

a manager of a digital team
product owner
experience designer
content strategist or content designer.

What you'll learn

At the end of this workshop you’ll know how to:

make proto-personas that describe audiences’ needs, behaviours, goals and perception of your business
create a customer journey map tailored to your product/service.

To get a tailored experience you please get in touch with us to book a team workshop. We’ll work specifically on your customer and business needs.