IICRC Carpet Cleaning Technician (CCT) Course Outline

Live Hands-On Training in Orlando, FL

Instructor: Shawn Bisaillon, IICRC Master Textile Cleaner
Duration: 2 Days (16 hours, including 14 IICRC Continuing Education Credits)
Location: Orlando, FL
Target Audience: Beginners and experienced cleaners seeking IICRC CCT certification

Day 1: Foundations and Practical Skills

Morning Session (4 hours)

Introduction to Carpet Cleaning (1 hour)
- Overview of IICRC standards and CCT certification benefits.
- Carpet industry insights: construction, fibers (synthetics, wool), and CRI 105 standards.
Carpet Fiber Identification (1.5 hours)
- Hands-on practice identifying fibers and understanding their cleaning implications.
- Common challenges with fiber types and how to address them.
Cleaning Principles and Chemistry (1.5 hours)
- Five principles of professional carpet cleaning.
- Introduction to cleaning agents, pH, and their effects on carpets.

Lunch Break (1 hour)

Afternoon Session (4 hours)

Spot and Stain Removal Techniques (2 hours)
- Hands-on training: Identifying and treating common stains (organic, synthetic, oil-based).
- Professional secrets for effective stain removal without damage.
Pre-Inspection and Setup (2 hours)
- Live demo: Conducting thorough pre-inspections in residential settings.
- Equipment setup and safety protocols for efficient workflows.

Day 2: Advanced Techniques and Certification Prep

Morning Session (4 hours)

Carpet Cleaning Methods (2.5 hours)
- Hands-on practice with popular methods (hot water extraction, bonnet cleaning, etc.).
- Step-by-step residential cleaning process with real-world scenarios.
Deodorization and Protectors (1.5 hours)
- Techniques for odor removal and damage mitigation.
- Applying protectors to enhance carpet longevity and upsell opportunities.

Lunch Break (1 hour)

Afternoon Session (4 hours)

Business and Customer Service Skills (1.5 hours)
- Strategies to "wow" customers and build repeat business.
- Marketing cleaning services for higher profits.
IICRC CCT Exam Preparation (2 hours)
- Review of key concepts: fibers, cleaning methods, and stain treatments.
- Practice exam questions and tips for passing the certification test.
Wrap-Up and Q&A (0.5 hours)
- Final hands-on practice and troubleshooting common challenges.
- Certificate of attendance and instructions for IICRC exam scheduling.

Key Features:

Small class size for personalized instruction.
Real-world equipment and scenarios in a live Orlando training facility.
Earn 14 IICRC Continuing Education Credits.
Engaging instruction by Shawn Bisaillon, leveraging 20+ years of expertise.

Materials Provided:

Course manual with IICRC standards and reference guides.
Access to cleaning equipment and supplies during hands-on sessions.

Prerequisites: None. Open to all skill levels.

IICRC certification is available upon passing the exam. Cost: $30, payable to IICRC at the time of testing.

Registration includes manuals, snacks, and lunch.

This 2-day course earns fourteen (14) Continuing Education Credits with the IICRC if you are already IICRC certified.

Nearby Hotel Accommodations can be found by clicking here.

Parking is Limited, so come early for the best spot. Doors open at 8 AM.

Shawn Bisaillon instructs this course and training.

IICRC Certification

To earn certification, students must pass the certification exam, which is available for an additional fee paid directly to the IICRC.

Students must visit www.iicrc.org to register online and submit the exam fee before or on the first day of class.

Please keep a copy of your payment confirmation or have the means to log in at the end of the scheduled class to report to the instructor once exam registration is complete. You will need to provide proof of registration to complete the exam on the last day of training. Please get in touch with the IICRC with any questions regarding this process.