Intro to Human-Centred Design Course

Complimentary Human-Centred Design Intro Course 

In a world where customer experience defines business success, are you truly delivering products and services with your customers in mind? 

Our Intro to Human-Centred Design (HCD) Course gives you the mindset, tools, and frameworks to create seamless, high-impact experiences. Whether you're refining a service, designing a product or improving a backend process, this course helps you empathise, innovate and deliver. 

Why Join? 

• Hands-on learning – work on real-world projects through interactive workshopping 

• Expert guidance – led by seasoned Service Designer Eric Lutley 

• Proven methodologies – apply industry-leading frameworks like Design Thinking 

• Immediate impact – walk away with actionable strategies to enhance customer experience right away 

What You’ll Learn: 

• How to truly understand customer needs through research and empathy techniques 

• Customer journey mapping – common pitfalls and how to avoid them 

• Prototyping and testing to validate ideas quickly 

• Implementing HCD strategies that elevate customer interactions 

Next Session: 

• 23 June 2026 

•  9am-1pm online 

Price: 

• $199 single  

• $299 teams (up to 4 people) 

Availability: 

• 20 spots total, preference given to Customer Science clients 

Thanks from all the team at Customer Science.