Complimentary Human-Centred Design Intro Course

In a world where customer experience defines business success, are you truly delivering products and services with your customers in mind?

Our Intro to Human-Centred Design (HCD) Course gives you the mindset, tools, and frameworks to create seamless, high-impact experiences. Whether you're refining a service, designing a product or improving a backend process, this course helps you empathise, innovate and deliver.

Why Join?

Hands-on learning – work on real-world projects through interactive workshopping

Expert guidance – led by seasoned Service Designer Eric Lutley

Proven methodologies – apply industry-leading frameworks like Design Thinking

Immediate impact – walk away with actionable strategies to enhance customer experience right away

What You’ll Learn:

How to truly understand customer needs through research and empathy techniques

Customer journey mapping – common pitfalls and how to avoid them

Prototyping and testing to validate ideas quickly

Implementing HCD strategies that elevate customer interactions

Next Session:

23 June 2026

9am-1pm online

Price:

$199 single

$299 teams (up to 4 people)

Availability:

20 spots total, preference given to Customer Science clients

Thanks from all the team at Customer Science.

Contact the host of Intro to Human-Centred Design Course